Account Recovery

If you've forgotten your password and/or username, enter the email address used for your account, and TELUS Online Request System will send you an e-mail with instructions on how to access your account.

Please check your junk or spam email filter to ensure that emails coming from Encepta aren't being placed in this folder. If they are, you may allow your mail client to recognize emails from us by adding noreply@encepta.net to your contact list, or adding the @encepta.net email domain to your email account's safe senders list.